TERMS: Unless otherwise stated, payments of invoices are to be paid within thirty (30) days from date of shipment. Any balance unpaid after the required payment date shall be subject to a charge of one and one-half percent (1.5%) per month from invoice date.

FREIGHT TERMS: Actual freight will be prepaid or allowed at lowest published tariff station-to-station rates on all orders over $1,500 to a single location. SHIPMENTS OF LESS THAN $1,500 SHIPPED F.O.B. Quality Chain Corp and Quality Cargo Control (QCC). Prepaid freight will be shipped at the discretion of the Seller. Once order is received, Buyer shall promptly inventory each shipment. In the case of misshipment, loss or damaged products, it is the responsibility of the Buyer to submit a claim to QCC within 24-hours of receipt of shipment. Claims will not be considered unless an exception is noted on the Original Freight Bill.

For shipments on which the customer is paying freight, QCC will ship via carrier with the lowest available cost, unless otherwise specified by Buyer.

MINIMUM CHARGE: $18.00 per order. Small package shipments (UPS, FedEx, etc.) have an additional $6.00 handling fee.

PRICES: Orders accepted will be subject to prices prevailing at time of shipment. Subject to change without notice.

RETURN MERCHANDISE: No product will be accepted for return without prior written authorization from Seller. All return product must be shipped freight prepaid. Collect shipments will be refused.

Discontinued product and/or custom made product are not returnable. Returned product will be inspected by Seller upon arrival and the credit, if any, shall be made at the Seller’s sole discretion. Used, damaged and any product determined by the Seller to be unfit for resale will not warrant a credit. A eighteen percent (18%) restock/handling charge will be deducted from the credit amount for all products accepted for return and credit less any applicable freight charges paid by the Seller. Under no circumstances will returns be authorized after six (6) months from invoice date.

TAXES: Any sales, use, excise and/or other applicable taxes are not included in the price and shall be paid in full by Buyer when due. In the case Seller pays any such taxes, Buyer will reimburse Seller upon request.

BACKORDER POLICY: Should a Buyer’s order exceed Seller’s inventory a backorder will be created. Seller will make every effort to fulfill or substitute the backordered product. During this period, Seller will contact Buyer to verify that they would like to wait for the product or accept a substitute in place of originally ordered part. Seller will provide regular updates to Buyer on current backorder status.

Once backordered product becomes available for shipment, product will be immediately shipped. If original order qualified for prepaid freight, the backordered product will ship repaid. When possible, backordered product will be added to Buyer’s next prepaid order. In the event there is more than one backordered product and the original order qualified for prepaid freight, QCC will ship all backordered products in a single shipment. If original order does not qualify for prepaid freight, freight on backordered product will be paid by the Buyer. Buyer will not be charged for backordered items until date of shipment.

DELIVERY AND DELAYS: All orders will ship as soon as possible from the date the order is placed. Shipping dates are estimated. Seller is not liable for loss or damage due to delays caused by labor disputes, failure of supplier to meet scheduled deliveries, damage to facilities or any other cause beyond Seller’s judicious control. In the case Buyer has past due payments, the Seller reserves the right to delay shipment or refuse order.

CHANGES AND CANCELLATION: Seller reserves the right to change or cancel any order when necessary. Cancelled orders will be communicated with Buyer. Seller reserves the right to make changes in materials and/or designs when deemed appropriate and/or necessary for products.

INDEMNIFICATION AND SAFE OPERATION: Buyer shall comply with and require its personnel to comply with directions stated in instructions, terms of use and warnings furnished by Seller or attached to product. Buyer shall not remove or permit anyone to remove any warning or instruction signs on or attached to products. FAILURE TO FOLLOW PRODUCT INSTRUCTIONS, WARNINGS, AND PROPER USE, CARE AND INSPECTION STANDARDS MAY RESULT IN DAMAGE TO CARGO, PERSONAL INJURY, OR DEATH. THESE PRODUCTS ARE USED AT THE USERS' OWN RISK. USE OF THESE PRODUCTS DEMONSTRATES AN UNDERSTANDING OF THE WARNINGS AND THE POTENTIAL RISKS INVOLVED.

In the event of damage to property, personal injury and/or harm to business arising from the use of the products, Buyer shall provide Seller with written notification within forty-eight (48) hours of incident. Buyer shall cooperate with Seller in investigating any such damage or injury, and in the defense of any claims arising from such an event.

In the case Buyer fails to comply with these terms and conditions, or if any injury or damage occurs as a consequence of Buyer's failure to comply with applicable federal or state safety requirements, Buyer shall insure and hold Seller harmless against any claims, loss or expenses related to damages and injuries as a consequence from the use or misuse of QCC product.

For any related questions or concerns, please contact your QCC sales team, 1-800-843-8824.