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QUALITY CARGO CONTROL LIMITED WARRANTY STATEMENT (Cont.)

If you feel you have a valid defective product claim and the product was purchased directly from QCC then follow the instructions below. We do not do adjustments of any
kind over the phone. NO EXCEPTIONS. INFO
Whether the claim comes from an End User or a Retailer/Dealer it must be sent back to Quality Cargo Control for inspection. NO EXCEPTIONS. Products must be sent pre-paid.
NO COLLECT SHIPMENTS. If the product is repairable you will be responsible for return freight and repair parts charges.
You must include the following:
• Your Name, address, phone number, when the product was purchased and description of what happened. If there is damage you must send pictures.
US Customers Send To: Quality Cargo Control
3365 NE 79th Ave.
Hillsboro, OR 97124

QUALITY CARGO CONTROL TERMS & CONDITIONS OF SALE

TERMS: Unless otherwise stated, payments of invoices are to be paid within thirty (30) days from date of shipment. Any balance unpaid after the required payment date
shall be subject to a charge of one and one-half percent (1.5%) per month from invoice date. Credit card payments subject to additional fees.
FREIGHT TERMS: Prepaid freight will be shipped at the discretion of the Seller. Once order is received, Buyer shall promptly inventory each shipment. In the case of
misshipment, loss or damaged products, it is the responsibility of the Buyer to submit a claim to QCC within 24-hours of receipt of shipment. Claims will not be
considered unless an exception is noted on the Original Freight Bill. For shipments on which the customer is paying freight, QCC will ship via carrier with the lowest
available cost, unless otherwise specified by Buyer.
PRICES: Orders accepted will be subject to prices prevailing at time of shipment. Subject to change without notice.
RETURN MERCHANDISE: No product will be accepted for return without prior written authorization from Seller. All return product must be shipped freight prepaid.
Collect shipments will be refused. Discontinued product and/or custom made product are not returnable. Returned product will be inspected by Seller upon arrival and
the credit, if any, shall be made at the Seller’s sole discretion. Used, damaged and any product determined by the Seller to be unfit for resale will not warrant a credit. An
twenty percent (20%) restock/handling charge will be deducted from the credit amount for all products accepted for return and credit less any applicable freight charges
paid by the Seller. Under no circumstances will returns be authorized after six (6) months from invoice date.
TAXES: Any sales, use, excise and/or other applicable taxes are not included in the price and shall be paid in full by Buyer when due. In the case Seller pays any such
taxes, Buyer will reimburse Seller upon request.
BACKORDER POLICY: Should a Buyer’s order exceed Seller’s inventory a backorder will be created. Seller will make every effort to fulfill or substitute the backordered
product. During this period, Seller will contact Buyer to verify that they would like to wait for the product or accept a substitute in place of originally ordered part. Seller
will provide regular updates to Buyer on current backorder status.
Once backordered product becomes available for shipment, product will be immediately shipped. If original order qualified for prepaid freight, the backordered product
will ship prepaid. When possible, backordered product will be added to Buyer’s next prepaid order. In the event there is more than one backordered product and the
original order qualified for prepaid freight, QCC will ship all backordered products in a single shipment. If original order does not qualify for prepaid freight, freight on
backordered product will be paid by the Buyer. Buyer will not be charged for backordered items until date of shipment.
DELIVERY AND DELAYS: All orders will ship as soon as possible from the date the order is placed. Shipping dates are estimated. Seller is not liable for loss or damage
due to delays caused by labor disputes, failure of supplier to meet scheduled deliveries, damage to facilities or any other cause beyond Seller’s judicious control. In the
case Buyer has past due payments, the Seller reserves the right to delay shipment or refuse order.
CHANGES AND CANCELLATION: Seller reserves the right to change or cancel any order when necessary. Cancelled orders will be communicated with Buyer. Seller
reserves the right to make changes in materials and/or designs when deemed appropriate and/or necessary for products.
INDEMNIFICATION AND SAFE OPERATION: Buyer shall comply with and require its personnel to comply with directions stated in instructions, terms of use and warn-
ings furnished by Seller or attached to product. Buyer shall not remove or permit anyone to remove any warning or instruction signs on or attached to products. FAILURE
TO FOLLOW PRODUCT INSTRUCTIONS, WARNINGS, AND PROPER USE, CARE AND INSPECTION STANDARDS MAY RESULT IN DAMAGE TO CARGO, PERSONAL
INJURY, OR DEATH. THESE PRODUCTS ARE USED AT THE USERS’ OWN RISK. USE OF THESE PRODUCTS DEMONSTRATES AN UNDERSTANDING OF THE
WARNINGS AND THE POTENTIAL RISKS INVOLVED.
In the event of damage to property, personal injury and/or harm to business arising from the use of the products, Buyer shall provide Seller with written notification
within forty-eight (48) hours of incident. Buyer shall cooperate with Seller in investigating any such damage or injury, and in the defense of any claims arising from such
an event.
In the case Buyer fails to comply with these terms and conditions, or if any injury or damage occurs as a consequence of Buyer’s failure to comply with applicable federal
or state safety requirements, Buyer shall insure and hold Seller harmless against any claims, loss or expenses related to damages and injuries as a consequence from the use or
misuse of QCC product.

For any related questions or concerns, please contact your Quality Cargo Control sales team, (503) 617-9678.

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